AI Agent Configuration
Customize EMMA's personality, clinical safety rules, and internal practice logic to best serve your patients.
Voice & Language Settings
Default Accent Profile
British Standard (RP)
Clear, professional, neutral
Regional - London/Estuary
Approachable, friendly
Multi-Language Support
Enable AI translation for patients whose primary language is not English.
Urdu ✕Punjabi ✕Polish ✕
Immediate 999 Escalation
AI will immediately transfer caller to emergency services if chest pain or stroke symptoms are mentioned.
Red Flag Screening
Force clinical triage questionnaire for all minor injury booking requests.
Practice Knowledge Base
Opening Hours & Bank Holidays
Parking & Accessibility
Prescription Collection Policy
Appointment Mapping Rules
| Symptom/Request Type | Clinician Mapping | EMIS Slot Type | Status |
|---|---|---|---|
| New Persistent Cough | GP / Lead Nurse | 15MIN_FACE | ● Active |
| Medication Review | Clinical Pharmacist | TEL_REVIEW | ● Active |
| Child Immunisation | Practice Nurse | IMMUN_SLOT | ● Disabled |
CURRENT VERSIONEMMA v2.4.12LIVE